Privacy Policy — How ek9991 Protects Your Data

This Privacy Policy ("Policy") applies to all personal data collected and processed by ek9991 ("the Platform", "we", "us", "our") in connection with your use of https://ek9991.club and all associated services. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy. By registering an account on ek9991, you acknowledge that you have read and understood this Policy.

ek9991 serves English-speaking players across Bangladesh, including major cities such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. All player data is handled with the same rigour and respect regardless of the player's location within Bangladesh.

1 Data We Collect

ek9991 collects personal data through several distinct channels. The categories of data we collect, and the context in which each is gathered, are set out below.

Registration Data

When you create an ek9991 account, we collect the information you provide directly, including:

• Full legal name
• Date of birth (for age verification — players must be 18 years or older)
• Residential address (city, district, Bangladesh)
• Email address
• Mobile phone number
• Username and encrypted password

Identity Verification (KYC) Data

To comply with Know Your Customer (KYC) obligations, we may request and retain copies of:

• Bangladesh National Identity Card (NID)
• Valid passport (biographical data page)
• Government-issued driving licence
• Proof of address documents (utility bills, bank statements)
• Selfie photographs taken for liveness verification

Financial Transaction Data

When you make deposits or request withdrawals in Bangladeshi Taka (৳ BDT), we collect transaction data necessary to process and record the payment, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), transaction reference numbers, amounts, timestamps, and the direction of each transaction (deposit or withdrawal).

We do not store full card numbers or mobile banking PINs. Payment credentials are handled directly by your chosen payment provider under their own privacy and security standards.

Behavioural and Usage Data

As you use the ek9991 platform, we automatically collect certain technical and behavioural data, including:

• IP address and approximate geographic location (city level)
• Device type, operating system, and browser version
• Pages visited, games played, time spent on each section
• Wager amounts, game outcomes, and session duration
• Referral source (how you arrived at ek9991)
• Error logs and technical diagnostic data

Communications Data

If you contact ek9991 support via email at [email protected] or through the live chat feature, we retain records of those communications — including your messages, our responses, and any attachments — for quality assurance and dispute resolution purposes.

2 How We Use Your Data

ek9991 processes personal data only for lawful purposes. The table below summarises the primary uses of each data category and the legal basis on which we rely:

Responsible Gaming Monitoring

ek9991 uses behavioural data — including session frequency, wager escalation patterns, and deposit velocity — to identify players who may be showing signs of problem gambling. Where such patterns are detected, our responsible gaming team may make proactive contact to offer support resources. This processing is conducted in the interests of player welfare and is a core component of ek9991's duty of care obligations.

Marketing Communications

Where you have expressly opted in to receive promotional communications, ek9991 may send you emails or platform notifications about bonuses, seasonal promotions (such as Eid offers, BPL season promotions, or T20 World Cup specials), and new game releases. You may withdraw consent to marketing communications at any time by updating your notification preferences within your account dashboard or by contacting support.

3 Data Sharing & Third Parties

ek9991 does not sell or rent your personal data to third parties for commercial purposes. We share data only in the limited circumstances described below, and only to the extent strictly necessary for each stated purpose.

Payment Processing Partners

When you make a deposit or withdrawal, the transaction data required to execute that payment is shared with the relevant payment provider — bKash, Nagad, Rocket, Upay, Visa, or Mastercard. Each payment provider operates under their own privacy policy and data security obligations. ek9991 is not responsible for the data practices of payment providers once data has been transmitted to them for processing.

KYC and Identity Verification Services

ek9991 may use third-party identity verification providers to assist with the KYC process. These providers receive only the identity document data and photographs necessary to perform verification. They are contractually prohibited from using this data for any purpose other than identity verification on ek9991's behalf.

Game Software Providers

Games on the ek9991 platform are powered by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive technical session data (such as player ID tokens, game round IDs, and wager outcomes) necessary to deliver the game experience. They do not receive your name, contact details, or payment information.

Legal and Regulatory Disclosure

ek9991 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to prevent fraud, money laundering, or other criminal activity. We will, where legally permissible, notify affected players of any such disclosure.

4 Cookies & Tracking Technologies

ek9991 uses cookies and similar technologies (including local storage and session tokens) to operate the platform, maintain your logged-in session, and gather anonymised analytics about how players navigate the site. The categories of cookies we use are as follows:

Essential Cookies

These cookies are strictly necessary for the platform to function. They maintain your authenticated session, remember your language and currency preferences, and protect against cross-site request forgery (CSRF) attacks. The platform cannot operate without them, and they cannot be disabled.

Analytical Cookies

We use anonymised analytics cookies to understand aggregate patterns of platform usage — such as which game categories are most popular, which pages generate the most engagement, and where players encounter technical difficulties. This data is used exclusively to improve the ek9991 platform experience. Individual players are not identified in analytics reports.

Security Cookies

Security cookies help ek9991 detect and prevent fraudulent login attempts, identify unusual account activity, and enforce session timeouts to protect player accounts from unauthorised access.

Managing Cookies

You may configure your browser to block or delete cookies at any time. Note that disabling essential cookies will prevent you from logging into your ek9991 account and using the platform. Disabling analytical cookies will not affect your ability to use the platform but will reduce our ability to identify and resolve performance issues.

5 Data Security & Storage

ek9991 maintains a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Key measures include:

• TLS/SSL encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored at rest, including identity documents and financial records.
• Access controls limiting data access to authorised personnel with a demonstrated need to process that data in the course of their duties.
• Regular security audits and penetration testing conducted by independent security professionals.
• Two-factor authentication (2FA) available for all player accounts to add an additional layer of login security.
• Intrusion detection systems that monitor for anomalous access patterns and automatically flag or block suspicious activity.

Data Storage Location

Player data is stored on servers located in secure, access-controlled data centre facilities. ek9991 ensures that any data processed on its behalf by sub-processors is subject to contractual data protection obligations equivalent to those described in this Policy.

6 Your Privacy Rights

As a registered ek9991 player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account username and a clear description of your request.

Right of Access

You have the right to request a copy of all personal data that ek9991 holds about you. We will respond to verified access requests within 30 days. The response will include the categories of data held, the purposes for which it is processed, and the retention period applicable to each category.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Minor updates — such as changes to your contact email or phone number — can be made directly within your account dashboard. For corrections to identity or KYC data, please contact support with supporting documentation.

Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (in cases where consent is the sole legal basis for processing), or where the data has been unlawfully processed. Note that certain data — particularly financial transaction records and KYC documents — must be retained for legally mandated minimum periods regardless of an erasure request. Where erasure is not possible due to a legal obligation, we will inform you of this and specify the applicable retention period.

Right to Restriction

You may request that we restrict the processing of your data while a dispute or complaint about that data is being resolved, or while you are exercising your right to object to processing based on legitimate interests.

Right to Data Portability

Where processing is based on your consent or on contract performance, and is carried out by automated means, you have the right to receive a structured, machine-readable copy of your personal data for the purpose of transferring it to another service provider.

Right to Object

You have the right to object to processing of your data for direct marketing purposes at any time, and to processing based on legitimate interests where you believe your fundamental rights and freedoms override those interests. Objections to marketing can be actioned immediately through your account notification settings.

7 Data Retention Policy

ek9991 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal obligations. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted from all active systems and backups, or irreversibly anonymised so that it can no longer be linked to any individual player.

8 Policy Updates & Contact

ek9991 reviews this Privacy Policy periodically to ensure it remains accurate and reflects any changes in our data processing practices, applicable laws, or platform functionality. The "Last reviewed" date at the top of the legal content section indicates when this Policy was most recently assessed.

Where changes to this Policy are material — meaning they significantly affect your rights or how we use your data — we will notify registered players via email to their registered address prior to the updated Policy taking effect. For minor or clarificatory changes, an updated Policy will be published on this page without individual notification.

Your continued use of ek9991 following publication of an updated Privacy Policy constitutes your acknowledgement of the revised version. If you do not agree with the updated Policy, you should cease use of the platform and contact support to close your account.

Contact Us About Privacy

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the ek9991 data team at:

Email: [email protected]

Our support team is available 24 hours a day, 7 days a week, in English, operating on Bangladesh Standard Time (BST, UTC+6). We aim to respond to all privacy-related enquiries within 5 business days and to formal data subject rights requests within 30 calendar days.