1 Age Restriction & Verification
ek9991 operates exclusively for adults aged 18 and above. This is a non-negotiable policy that applies to every player across Bangladesh, regardless of the city or region in which they reside. Registering, depositing, playing, or withdrawing on ek9991 while under the age of 18 is strictly prohibited and constitutes a breach of our Terms & Conditions.
At the point of registration, all players are required to confirm that they are 18 years of age or older. Following registration, ek9991 requires identity verification (KYC) before any financial transactions can be processed. Acceptable identity documents include a Bangladesh National Identity Card (NID), valid passport, or government-issued driving licence. Date of birth is verified against the submitted document as part of this process.
If ek9991 has reasonable grounds to suspect that a player may be under 18, the account will be suspended pending verification, and any funds held in the account will be ring-fenced until the player's age is confirmed. If a player is found to be underage, any winnings accrued will be forfeited and the account permanently closed.
Protecting Minors: If you are a parent or guardian and believe a minor may have accessed ek9991 using your device or payment details, contact our support team immediately at
[email protected]. We will investigate and take appropriate action without delay.
2 Safer Gambling Principles
ek9991 believes that gambling, when approached responsibly, is a legitimate and enjoyable form of entertainment. The following principles reflect what we consider to be the hallmarks of healthy, controlled gaming behaviour:
- Set a budget before you play and treat any money wagered as the cost of entertainment — not an investment you expect to recoup.
- Only gamble with money you can afford to lose. Never use funds earmarked for rent, bills, groceries, loan repayments, or family expenses.
- Keep track of time spent gaming. Set a session limit before you start and honour it, even if you are winning.
- Take regular breaks. Step away from the platform periodically to maintain perspective and avoid decision fatigue.
- Never chase losses. The impulse to recover lost money quickly is one of the most common drivers of problem gambling. If you have reached your loss limit for the session, stop.
- Do not play when emotionally distressed. Gambling under stress, grief, anger, or the influence of alcohol impairs judgment and increases risk.
- Balance gaming with other activities. A healthy relationship with gambling means it occupies a small and defined portion of your leisure time — not the majority of it.
Remember: The house always has a mathematical edge in casino games. Over a large number of rounds, outcomes trend toward the house advantage. Responsible players understand this and play for enjoyment — not as a primary income strategy.
3 Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that gambling is becoming a problem rather than a pastime. If several of these apply to you, we strongly encourage you to reach out to our support team or activate one of the player protection tools described in this page.
ek9991 provides a comprehensive suite of player protection tools that can be activated at any time from your account dashboard or by contacting our support team. These tools are designed to give you direct, practical control over your gaming activity. All limit reductions take effect immediately; limit increases are subject to a mandatory 24-hour reflection period.
5 Self-Exclusion Policy
Self-exclusion is the most robust player protection tool available on ek9991. When you activate self-exclusion, your account is immediately suspended — you will not be able to log in, deposit, play, or receive any marketing or promotional communications from ek9991 for the duration of the exclusion period.
ek9991 offers the following self-exclusion durations:
- 30-day exclusion — a short cooling-off period for players who want to take a break and reassess.
- 90-day exclusion — a medium-term break for players who recognise a developing pattern of concern.
- 6-month exclusion — an extended break recommended for players who have identified problem gambling behaviours.
- 12-month exclusion — a long-term exclusion for players who need significant time away from the platform.
- Permanent exclusion — an irreversible closure of your ek9991 account. This option is available at any time and cannot be reversed once confirmed.
To activate self-exclusion, you can submit a request directly through your account dashboard under the "Responsible Gaming" section, or by emailing our support team. Self-exclusion requests are processed within one business hour during our operating hours, and immediately upon the next available staffed period outside those hours.
Important: Self-exclusion on ek9991 applies only to your ek9991 account. If you are experiencing a serious gambling problem, we strongly encourage you to seek self-exclusion from all gambling platforms simultaneously, and to contact a professional support organisation for guidance.
6 Deposit & Spending Limits
ek9991 encourages all players to set deposit limits as a first step toward responsible gambling, even if they do not currently feel that gambling is a problem. Pre-setting a budget is one of the most effective preventive measures available and costs nothing to implement.
Deposit limits on ek9991 function as follows:
- Daily limits cap the total amount you can deposit within any rolling 24-hour period.
- Weekly limits cap the total across any rolling 7-day period.
- Monthly limits cap the total across any rolling 30-day period.
All limits are denominated in Bangladeshi Taka (৳ BDT) and apply across all payment methods including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. You cannot bypass a deposit limit by switching payment methods — limits are account-level controls, not payment-method-level controls.
If you wish to reduce your deposit limit, the new lower limit takes effect immediately. If you wish to increase a previously set limit, a mandatory 24-hour waiting period applies before the increase is activated. This cooling-off requirement is intentional — it gives you time to reconsider whether an increase is genuinely appropriate.
Suggested Starting Limits for New Players: If you are new to ek9991, consider setting a conservative daily deposit limit — for example ৳500 to ৳1,000 — until you have developed a clear sense of your own gaming preferences and risk appetite. Limits can always be adjusted later within the rules described above.
7 Time-Out & Cooling-Off Periods
A time-out is a shorter, temporary break from gaming that differs from full self-exclusion. It is suitable for players who want to step back briefly — perhaps after a losing streak, a stressful life event, or simply because they feel they have been playing more frequently than intended — without committing to a lengthy or permanent exclusion.
ek9991 offers time-out periods of the following durations:
- 24 hours — an immediate overnight break.
- 48 hours — a weekend or short-break pause.
- 7 days — a full week away from the platform.
- 30 days — a month-long cooling-off period (at this duration, time-out and self-exclusion overlap; the same protections apply).
During an active time-out, your account is suspended in the same way as self-exclusion — login is disabled, deposits are blocked, and marketing communications are paused. The difference is that a time-out expires automatically after the chosen period, whereas a self-exclusion requires a deliberate reactivation request (subject to the applicable waiting period).
To activate a time-out, navigate to the "Responsible Gaming" section of your ek9991 account dashboard and select your preferred duration. The time-out activates immediately upon confirmation. Alternatively, contact our support team at [email protected] and a time-out can be applied directly to your account by a member of our team.
8 Getting Help & Support
ek9991 recognises that self-help tools are most effective when combined with access to professional support. If you feel that gambling is becoming a problem in your life, we strongly encourage you to reach out — whether to our own support team, to a trusted family member or friend, or to a professional counselling service.
Our support team can assist with the following directly:
- Setting or tightening deposit, loss, and session limits on your behalf.
- Activating a time-out or self-exclusion on your account.
- Providing guidance on the self-exclusion process and what to expect during the exclusion period.
- Answering questions about your account history, transaction records, or gaming activity data.
- Permanently closing your account if that is your decision.
ek9991's support team operates in English, 24 hours a day, 7 days a week, including Bangladeshi public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26). You can reach us at [email protected] or via the live chat feature available within the platform.
You are not alone: Acknowledging that gambling may be affecting your wellbeing is a courageous first step. Thousands of people across Bangladesh and worldwide have sought help and regained control of their relationship with gaming. Reaching out to ek9991 support is confidential, judgement-free, and always available.
If you answered "No" to any of the above questions, we encourage you to review the player tools described in this page and consider contacting our support team. Early action is always more effective than waiting until a problem becomes serious.